Last updated: August 15, 2026

Order Cancellations :

You may cancel your order free of charge any time before your payment is verified. Once payment has been verified, the order is in production/preparation and we're unable to offer a cash refund for a change of mind — contact us as soon as possible and we'll do our best to help on a case-by-case basis.

Returns & Exchanges :

If an item arrives damaged, defective, or not what you ordered, we'll replace it or refund you. To be eligible:

• The item arrived damaged, defective, or different from what you ordered (wrong product/size)
• You contact us within 3 days of receiving the order, with photos of the item
• The item is unused, unworn, and in its original packaging

We do not accept change-of-mind returns.

Refund Method & Timing :

Approved refunds are returned to the original payment method — the same card or bank account used to pay. We will process your refund within 7 business days of approval; it may take additional time to appear in your account depending on your bank or card issuer.

How to Request a Refund :

Contact us at support@dustoffshoes.com with your order number and, for damaged/defective items, photos of the item. See our Terms of Service for our full terms.